Support

Last updated: October 12, 2026

Need help? Email hello@venusianastro.com and we reply within 3 business days. If it is about a report, write from the email address you used at checkout.

Finding your report

Your report opens as soon as your payment goes through, and we email you its permanent link from hello@venusianastro.com. Keep that email or bookmark the page: the link is how you come back to it. To keep a copy, open the report and choose “Save as PDF”.

The email did not arrive

Check your spam and promotions folders first. Still nothing? Email us with the address you paid with and we will resend the link.

Wrong birth details

If you entered the wrong date, time or place of birth, email us within 7 days of your purchase with the correct details and we will redo your report once, free.

Your free chart

Your free chart is saved in your browser. To change it, use Edit birth details. On a new phone or browser, enter your details again.

Billing and refunds

Payments are processed by Stripe. Charged twice, or charged in error? See our Refund Policy and email us.

Emails and your data

Every email we send has an unsubscribe link. To get a copy of your information or have it deleted, email us. Our Privacy Policy explains what we keep.